2025 LATEST ENERGY-AND-UTILITIES-CLOUD EXAMPREP - THE BEST SALESFORCE EXAM ENERGY-AND-UTILITIES-CLOUD COLLECTION: SALESFORCE ENERGY AND UTILITIES CLOUD ACCREDITED PROFESSIONAL EXAM

2025 Latest Energy-and-Utilities-Cloud Examprep - The Best Salesforce Exam Energy-and-Utilities-Cloud Collection: Salesforce Energy and Utilities Cloud Accredited Professional Exam

2025 Latest Energy-and-Utilities-Cloud Examprep - The Best Salesforce Exam Energy-and-Utilities-Cloud Collection: Salesforce Energy and Utilities Cloud Accredited Professional Exam

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q43-Q48):

NEW QUESTION # 43
Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers

  • A. Create an Experience cloud site to set up a sample digital experience site on your target org.
  • B. Create customer community user profiles for the Utilities self-serve portal.
  • C. Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.
  • D. Set up Utilities self-serve templates on your target org.

Answer: A,D


NEW QUESTION # 44
An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

  • A. Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.
  • B. To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
  • C. First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
  • D. Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

Answer: C,D

Explanation:
These recommended actions provide a strategic approach to maximize return on investment while addressing urgent system replacement needs. Implementing Energy and Utilities Cloud alongside a new cloud-based billing system offers a modernized, scalable solution that enhances operational efficiency. Alternatively, integrating Energy and Utilities Cloud with the existing CIS via middleware allows for immediate enhancements in utility operations with the flexibility to upgrade the CIS subsequently. This phased approach reduces disruption and spreads out capital expenditures over time, aligning with strategic financial planning and ensuring continuity of service.
Reference = Best practices for implementing Salesforce Energy and Utilities Cloud alongside other critical IT systems are covered in Salesforce's strategic implementation guides, providing a framework for decision-making that balances immediate needs with long-term strategic goals.
https://www.salesforce.com/products/industries/energy-and-utilities/overview/


NEW QUESTION # 45
An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

  • A. Extend the value list on the product family picklist for product object.
  • B. Extend the entries of record types on inventory item object.
  • C. Extend the value list on the service type picklist for service points
  • D. Extend the entries of record types on account object.
  • E. Extend the value list on the status picklist for cases

Answer: A,B,C

Explanation:
When an energy company wants to sell additional commodity products related to services beyond electricity and gas, it needs to consider enhancing the Salesforce Energy and Utilities Cloud by: B. Extending the value list on the product family picklist for the product object to accommodate new product types. C. Extending the value list on the service type picklist for service points to include new services. E. Extending the entries of record types on the inventory item object to manage additional products in inventory.
These enhancements ensure the system accurately reflects the company's expanded offerings, enabling effective management and sales of a broader range of services and products. Reference = The Salesforce Energy and Utilities Cloud data model documentation and customization guides provide information on extending picklists and record types to accommodate new products and services, allowing companies to tailor the platform to their evolving business needs: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


NEW QUESTION # 46
An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

  • A. Energy and Utilities Contact Center Console
  • B. Customer Acquisition Management
  • C. Experience Self-Serve Portal
  • D. Utility Self-Serve Portal

Answer: D


NEW QUESTION # 47
Which three features are included in the Energy and Utilities Cloud Console?

  • A. Configuration options with significant coding
  • B. Multiple tabs, such as Overview.Biling. and Usage
  • C. Customer Story
  • D. Rate Comparison
  • E. Customer 360 view

Answer: B,D,E

Explanation:
The Energy and Utilities Cloud Console is designed to provide a comprehensive, integrated view of customer data and utility-specific operations. Features like Multiple tabs, including Overview, Billing, and Usage, enable users to access various aspects of customer information and service details from a single interface. The Rate Comparison feature allows for the comparison of different energy rates directly within the console, facilitating better customer service and engagement. The Customer 360 view offers a holistic overview of the customer's interactions, services, and preferences, providing valuable insights that drive personalized customer interactions and improved service delivery.
Reference = Salesforce Energy and Utilities Cloud documentation highlights these features as part of the console's capabilities, emphasizing the enhancement of user experience and operational efficiency through integrated views and functionalities.


NEW QUESTION # 48
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